I've had my feeder for about 2 years and needed a replacement rfid tag. The one that was around my cat's neck broke & didn't work anymore. I found a replacement tag on the Furbaby site, not paying attention to what models would work with the tag. The Furbaby team reached out to me confirming that the rfid tag I ordered was for the sphere or mini, not for older models. I told them I have an older model & since the tag wouldn't work on my feeder, I wanted to cancel the order. They responded that they may have an older one in the warehouse & if so would send that instead. I did receive the correct rfid tag that goes with my feeder. They did not have to reach out to me to confirm I ordered the correct item. I really appreciate the amazing service & it's obvious they care about their customers. I know I'll need a new feeder at some point & I will definitely order it from Furbaby Feeder. Thank you!
I have had this feeder for 6 months and I am very happy with it. It’s so much cheaper than other companies which was the main reason I got it. Come to find out their customer service is excellent and the product is great itself. My kitty can eat in peace now without her brother stealing her food!
So while I do have cats and they are on automated dry feeders, I bought this feeder so I could put my dog's epilepsy medication in pill pockets and keep it away from my cats. I'll be honest the RFID doesn't work great for the dog because she's too tall but I was able to raise the feeder up and do motion activated on a timer because she has to have her medication every 12 hours exactly. And when she missed it by an hour she had a seizure. I set up a thirty minute window where it will open around the time her other feeder was giving her food. I would love if this feeder was not just Bluetooth but also Wi-Fi because that would make a huge difference since I travel a lot in other people are having to deal with this. But overall it's been an amazing experience and I love the fact my dog can give herself her medication twice a day. I have it set to open for only a 30 minute window during times she's being fed already so the motion sensor catches her there and opens the lid and she takes her meds. I'm not sure most people thought about using this product this way but I highly recommend it with maybe a few modifications from the manufacturer. I wish I could talk to the manufacturer and help them design one that works better for this specific purpose because I think there's a huge need for it.
This bowl has worked out so well for my senior cat, for her wet food, I bought another for her dry food. I have two over weight kitties that are opportunistic eaters, and older kitty gets left out, since they eat everything. Now I know she is getting her feedings in
I have dealt with is company for a while now. Every time I order, the service is excellent and I have never had cause to complain.