Furbaby products and customer service is absolutely the Best!
We have been using the original FurBaby Feeder for years and it has been a game changer with having one cat that's a grazer and one that's a gobbler. Our cat recently lost her collar with the chip tag on it, but customer service was so incredibly helpful in finding us tags for our feeder. Amazing service and amazing products!! So, so happy with them!!
The Furbabyfeeder service has been the best service I've ever had to talk to. I told them what I needed and they came through 110%. I needed tags for the Version 1 feeders that are still working perfectly for me, and I have had them for years now. I could not find them on the website, and I didn't really have the money to buy their new and improved feeders (yet!). So, I messged customer service and they are sending me many more tags for my Version 1s! I couldn't thank them more for their understanding and generosity. They care about their customers! Great company! Couldn't be happier!
Receved 2 of the FurBabyFeeder® Sphere Automatic Microchip Pet Feeder – LCD Menu - Enclosed & Locking Doors - Uses RFID Collar Tag - Multi-Pet.
Both worked really well and then one of the RFID chips stopped working after a week. Sent an email to support along with a phone call to see what I could do. Amazingly received a phone call within an hour and they replaced not only the bad rfid tag, but they replaced both of my cats collars with the updated rfid tag, collar, and rfid tag protectors at no charge. The cats are now happily eating out of their seperate bowls. Really happy with this product.
I originally bought this to let one of my cats free-feed while keeping my other cat from stealing her food. At first, it was a bit of a learning curve — my cat likes to grab a piece of kibble, place it just outside the bowl, and eat it there. When she moved even slightly away (even though she was still right in front of the feeder), the doors would sometimes close and it startled her. I also wished there were sensitivity/timing options to make training easier.
After reaching out to support, they recommended using the tag sleeve, and that completely changed things. With the sleeve, the tag reads more consistently and the feeder now works perfectly for us. My cat is comfortable using it, and it finally solves the problem of keeping her food secure while still letting her graze.