My fur baby feeder kept rejecting my cat and I couldn’t figure out how to delete the tags, but Tech Support was available and when I sent an email after business hours, he actually called me back himself to walk me through the process step-by-step over the phone and I was able to get my feeder working again with my cat tag. I give the feeder 4.8 stars.. five stars for customer service and the two complaints I have about the feeder itself is that my larger cat comes over while my smaller cat is sitting in front of the feeder and she stays close enough that the feeder stays open but the larger cat sneaks in and eats the food and since she doesn’t run away, unfortunately the doors don’t shut andhe gets into her meal. I do have a multi cat household so this feeder will still work for keeping the kitten out of the other food, but the big Kitty will be getting his own feeder pretty soon so he can leave the smaller cat alone. I have a total of three cats. Also, the doors are a little bit loud, but it doesn’t wake me up, so that’s what counts.. all in all 4.8 stars. I think the next feature it should have would be to have like a tunnel that the cat can stick its head in so other cats can’t steal the food.,
This food dish is working great at preventing the dog from eating our cats’ food!
We have one cat on a prescription diet and the other kept eating it. This feeder fixed that problem within a day. Setup took me maybe 10 minutes. Appreciate the fast responses when I had questions about the tag
Got my feeder and it had a bit of an issue with the sensitivity of the chip, but I sent an email to customer support who was very helpful and told me to try using the sleeve. Made a huge difference and now I am very happy with it. My puppy is eating very consistently out of the feeder, and it keeps the bigger dog from stealing his food. Very happy.
Great feeder. Door does not close on the cats. Quick delivery and fast customer support.