Receved 2 of the FurBabyFeeder® Sphere Automatic Microchip Pet Feeder – LCD Menu - Enclosed & Locking Doors - Uses RFID Collar Tag - Multi-Pet.
Both worked really well and then one of the RFID chips stopped working after a week. Sent an email to support along with a phone call to see what I could do. Amazingly received a phone call within an hour and they replaced not only the bad rfid tag, but they replaced both of my cats collars with the updated rfid tag, collar, and rfid tag protectors at no charge. The cats are now happily eating out of their seperate bowls. Really happy with this product.
I originally bought this to let one of my cats free-feed while keeping my other cat from stealing her food. At first, it was a bit of a learning curve — my cat likes to grab a piece of kibble, place it just outside the bowl, and eat it there. When she moved even slightly away (even though she was still right in front of the feeder), the doors would sometimes close and it startled her. I also wished there were sensitivity/timing options to make training easier.
After reaching out to support, they recommended using the tag sleeve, and that completely changed things. With the sleeve, the tag reads more consistently and the feeder now works perfectly for us. My cat is comfortable using it, and it finally solves the problem of keeping her food secure while still letting her graze.
My fur baby feeder kept rejecting my cat and I couldn’t figure out how to delete the tags, but Tech Support was available and when I sent an email after business hours, he actually called me back himself to walk me through the process step-by-step over the phone and I was able to get my feeder working again with my cat tag. I give the feeder 4.8 stars.. five stars for customer service and the two complaints I have about the feeder itself is that my larger cat comes over while my smaller cat is sitting in front of the feeder and she stays close enough that the feeder stays open but the larger cat sneaks in and eats the food and since she doesn’t run away, unfortunately the doors don’t shut andhe gets into her meal. I do have a multi cat household so this feeder will still work for keeping the kitten out of the other food, but the big Kitty will be getting his own feeder pretty soon so he can leave the smaller cat alone. I have a total of three cats. Also, the doors are a little bit loud, but it doesn’t wake me up, so that’s what counts.. all in all 4.8 stars. I think the next feature it should have would be to have like a tunnel that the cat can stick its head in so other cats can’t steal the food.,
This food dish is working great at preventing the dog from eating our cats’ food!
We have one cat on a prescription diet and the other kept eating it. This feeder fixed that problem within a day. Setup took me maybe 10 minutes. Appreciate the fast responses when I had questions about the tag