We purchased this feeder because our cat has to have prescription food that we need to keep our other cat from eating. It works well and the door opens immediately as the cat approaches the feeder and closes as soon as he walks away. The other cat cannot access. Very easy to set up. Customer service was amazing when the RFID tag stopped working, providing troubleshooting tips. We still couldn’t get the tag to work so they are sending us a replacement tag. Great customer service and I would highly recommend the feeder.
I have 14 cats and I ordered 3 of these for my cats with special diets a couple of months ago. These 3 cats stay in a room separate from the other cats so they won't eat food they are not supposed to. These feeders work great and only took a couple of times of putting my kitties in front of the feeder for them to figure it out. Recently 2 more of my cats have been place on special diets as well so I ordered 11 more so that each of my cats have their own food bowls and I won't have to keep the cats separated. This would not have been possible without these feeders. I recommend them to anyone who has cats that have a special diet or to keep greedy cats from eating too much. ( I have 2 of those lol)
We purchased three feeders.. our experience has been very positive with the product . We had a small issue with one tag not staying connected. I called furbaby and they were more than happy to find a solution for my issue. I will definitely recommend the furbaby automatic feeder to my friends and family . Customer Service was excellent
My fur baby recently lost her eyelsight. Bought the feeder cause there was a bit of food stealing. I believe her being able to hear the feeder open let her know that’s where her food is. It recently stopped working. I called customer service and 123 it was fixed. I recommend this feeder highly.!!!
Excellent customer service. Many times, Mark has helped us after hours, weekends with programming the feeder & is now sending us a replacement feeder! Feeder works great with our pets as we have a diabetic cat.